ECE Mail Procedures for PA's

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== What to do if ECE users call for help to configure their mail ==
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= What to do if ECE users call for help to configure their mail =
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= They can use our "webmail" client, located on our www.coe.neu.edu website to view mail right away.=
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== They can use our "webmail" client, located on our www.coe.neu.edu website to view mail right away.==
* Ask the user what mail client (outlook, thunderbird) and if they are using IMAP, POP or PINE?
* Ask the user what mail client (outlook, thunderbird) and if they are using IMAP, POP or PINE?
* If they are using PINE then they do not need to do anything.
* If they are using PINE then they do not need to do anything.

Revision as of 12:10, 31 October 2012

What to do if ECE users call for help to configure their mail

They can use our "webmail" client, located on our www.coe.neu.edu website to view mail right away.

  • Ask the user what mail client (outlook, thunderbird) and if they are using IMAP, POP or PINE?
  • If they are using PINE then they do not need to do anything.
  • If they are using IMAP, they need to change the incoming server to "mail.coe.neu.edu" and the port to 993 and use SSL
  make sure the /mail is removed from the "advanced" tab.
  • If they are using POP then they need to change the incoming mailserver to "mail.coe.neu.edu" and the port to 995 and use SSL
  • If they try to log in and are having password problems, change their COE password with the "sudo CP <user> <new_passwd> command.
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