ECE Mail Procedures for PA's

From COEHELP

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* Ask the user what mail client (outlook, thunderbird) and if they are using IMAP, POP or PINE?
* Ask the user what mail client (outlook, thunderbird) and if they are using IMAP, POP or PINE?
* If they are using PINE then they do not need to do anything.
* If they are using PINE then they do not need to do anything.
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* If they are using IMAP, they need to change the incoming server to "mail.coe.neu.edu" and the port to 993.
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* If they are using IMAP, they need to change the incoming server to "mail.coe.neu.edu" and the port to 993 and use SSL
   make sure the /mail is removed from the "advanced" tab.
   make sure the /mail is removed from the "advanced" tab.
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*
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* If they are using POP then they need to change the incoming mailserver to "mail.coe.neu.edu" and the port to 995 and use SSL

Revision as of 12:06, 31 October 2012

What to do if ECE users call for help to configure their mail

  • Ask the user what mail client (outlook, thunderbird) and if they are using IMAP, POP or PINE?
  • If they are using PINE then they do not need to do anything.
  • If they are using IMAP, they need to change the incoming server to "mail.coe.neu.edu" and the port to 993 and use SSL
  make sure the /mail is removed from the "advanced" tab.
  • If they are using POP then they need to change the incoming mailserver to "mail.coe.neu.edu" and the port to 995 and use SSL
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